Contact us

We are committed to provide you with the highest standards of customer care. 

Please send us an email to [email protected], if you need assistance and we will reply within 24 hours. The W1 Customer Service team will be happy to assist you. 

Do you have any suggestions, ideas or issues? 

Our team is here to listen to your proposal. If we decide to adopt your suggestions or ideas, you may be entitled to a goodwill bonus in your account. For better service please indicate your username in the email subject.