The Company adheres to and complies with “Know Your Customer” (KYC) principles, which aim to prevent financial crime and money laundering through client identification and due diligence.

The Company reserves the right, at any time, to request any KYC documentation it deems necessary to determine the identity and location of a user on www.w1casino.com. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently verified, or for any other reason at our sole discretion based on the legal framework.

We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type:

• SDD — Simplified Due Diligence is used for extremely low-risk transactions that do not meet the required thresholds.
  
  
• CDD — Customer Due Diligence is the standard for verification and identification, used in most cases.
  
  
• EDD — Enhanced Due Diligence is used for high-risk customers, large transactions, or special cases.
  
  

Separately, when a user makes an aggregate lifetime total of deposits exceeding €5,000, requests a withdrawal of any amount, or attempts or completes a transaction deemed suspicious, it is compulsory to complete the full KYC process.

During this process, the user will need to provide basic personal details and upload:

• A copy of a government-issued photo ID (in some cases front and back depending on the document).
  
  
• A selfie holding the ID.
  
  
• A bank statement or utility bill.
  
  

Guidelines for the KYC Process

Proof of ID

• Signature is present.
  
  
• Country is not one of the following restricted countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF blacklisted countries, or any other jurisdictions prohibited by the Anjouan Offshore Financial Authority.
  
  
• Full name matches the client’s name.
  
  
• The document does not expire in the next 3 months.
  
  
• The owner is over 18 years of age.
  
  

Proof of Residence

• Bank statement or utility bill.
  
  
• The country is not one of the restricted countries listed above.
  
  
• The full name matches the client's name and is the same as in the proof of ID.
  
  
• The date of issue is within the last 3 months.
  
  

Selfie with ID

• Holder is the same as in the ID document.
  
  
• The ID document matches the one submitted above. Ensure the photo and ID number are consistent.
  
  

Notes on the KYC Process

If the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number, along with an explanation, is communicated back to the user. Once all proper documents are received, the account will be approved.